Shipping & Refund Policy
Hengrace Trading Return Policy
Free standard shipping is available for selected countries and regions. US tax-included routes may be available. Import duties, taxes, and customs requirements may vary by destination.
Shipping
• All orders are shipped directly from China.
• Free standard shipping is available for selected countries and regions, including the United States, Canada, Australia, the United Kingdom, New Zealand, Singapore, Ireland, Germany, the Netherlands, Belgium, Denmark, Sweden, Norway, Finland, Switzerland, Austria, and France.
• US orders are usually shipped through a tax-included route when available.
• Shipping method may vary by product type, quantity, destination, and courier service.
• If you have a deadline or special delivery request, please contact us before ordering.
You can continue browsing in Shop, explore compatible options in Shop by Machine, or contact us if you need help before ordering.
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Estimated Delivery Time
Some products may require order handling before shipment. Estimated delivery time is usually 6–20 business days, including order handling time and transit time. Actual delivery time may vary by product type, quantity, destination, courier service, and customs clearance.
Returns
• Returns are accepted within 30 days of delivery for unused items in original packaging.
• Custom-made or made-to-order items are non-returnable unless there is a confirmed quality issue.
• For returns caused by buyer reasons, the buyer is responsible for return shipping costs and the return shipping label.
• If there is damage, shortage, wrong item, or confirmed quality issue, please contact us within 48 hours of delivery with photos.
• After the returned item is received and inspected, eligible refunds are usually processed within 5–10 business days.
• Please contact us before sending any item back. Returns without prior confirmation may not be accepted.
