FAQs
Shipping Issues
When will my order ship?
We strive to get orders out as quickly as we can. Orders will go out either the same business day or the following business day. Expedited orders are prioritized over ground orders. View our “How Our Shipping Works” page for more details.
How long will it take to receive my order?
Once your order has been shipped, you can use the order tracking feature to check the estimated delivery time. We guarantee to fulfill your order as quickly as possible.
Product Issues
How many models of self-leveling spike shoes are there?
There are currently three models of spiked shoes made from different materials, each with varying prices and performance characteristics. We primarily recommend the EVA self-leveling spiked shoes, which are easy to put on and take off and are suitable for all types of self-leveling construction sites.
How to Use a Self-Leveling Leveling Tool
First, use an infrared leveling instrument to establish the reference level lines. Then, use a leveling tool to adjust the surface to ensure that the infrared beams are all aligned on the same horizontal plane, thereby ensuring the accuracy of the floor leveling.
Are all products guaranteed to be standard sizes?
All products are manufactured to standard sizes. If you receive an item and find that the size does not match, you may exchange it in accordance with our return policy.
Other Questions
Do you offer private label manufacturing?
Yes, we can provide private-label manufacturing for all our products. From the outer packaging to the product’s detailed information pages, we offer a one-stop service.
What are the different types of self-leveling tools?
We offer a full range of products, including self-leveling rollers, self-leveling trowels, self-leveling mixing buckets, and self-leveling spiked shoes, and we specialize in the production and research and development of self-leveling construction materials.
How long does it take for a refund request to be processed after a purchase?
If you need a refund after your purchase, please contact customer service or request a refund from the purchase page.
